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Retail · National Retail Chain

Omnichannel Transformation Drives 65% E-Commerce Growth

Omnichannel Transformation Drives 65% E-Commerce Growth

Challenge

A 200-store retail chain had siloed systems for in-store, online, and logistics operations with no unified customer view, leading to poor CX and inventory inaccuracies.

Solution

We implemented a modern microservices platform integrating POS, e-commerce, ERP, and CRM systems via an API gateway, with real-time inventory synchronization and a unified data platform.

Key Results

  • •65% increase in online revenue within 12 months
  • •Inventory accuracy improved from 78% to 99.2%
  • •Customer satisfaction (NPS) up 28 points
  • •30% reduction in operational costs